Terms & Conditions - ATSTickets.com

We are a ticket exchange company and prices may be more than face value.
All tickets are 100% Guaranteed!

General

ATSTickets.com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event. The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. ATSTickets.com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS ATSTickets.com may terminate USER's access to the SITE, suspend the USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER. Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

Orders

Orders placed through SITE will be fulfilled by one of our network of participating TICKET SELLERS. TICKET SELLERS will be provided with USER's address and contact information in order to send them their event tickets. To use the services of ATSTickets.com USER will be required to become a Member of SITE. All details provided by USER are required to be accurate and. USER will be provided an account Log In with a unique username and password set by USER at time of registration. SITE will send USER a confirmation email immediately after an order is placed. Please never assume your order is cancelled simply because you haven't received a confirmation email. In fact it's likely your order has gone through, and the email is in your junk box. Please contact us if it's not clear to you if your order has been confirmed or not. Online orders placed over the weekend or after business hours may not be processed until the next business day. The seating charts on the site are there to serve as a guide when purchasing tickets but do not guarantee exact section and/or row locations. We work with many TICKET SELLERS who list tickets for sale on our SITE. While we work hard to keep the listings accurate, we cannot be responsible for typographical errors. If an error is found while processing your order you will be notified and provided with other available seating choices or the option to cancel your order. Please check your tickets carefully once they arrive. If you find any discrepancies you must let us know as soon as possible (within 48 hours) of receiving them so we can fix the situation. TICKET SELLERS reserve the right to upgrade your tickets at no additional cost. Additionally, the seller reserves the right to downgrade under rare circumstances, in which case the client will be contacted to ensure that the tickets are suitable or if a partial refund is warranted.

All sales are final

Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honoured for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact SITE for a refund. The SITE will require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by ATSTickets.com. Should USER not be able to attend their event they can contact the SITE to attempt to resell the tickets on behalf of the USER - meaning that if we can resell them - then you get your money back - but if we can't we will return the tickets to you. Since tickets are your property, you need to tell us the price you want for your tickets. Also you must clearly tell us that in case your tickets don't sell, when you want them returned to you. ATSTickets.com will not issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.

Pricing

We accept most major credit cards. Your billing address will be verified with your credit card company so please be certain to use the exact address where your statements are sent otherwise your order may get rejected. Please be aware that purchasing by credit card does not entitle you to cancel your order or grant you any variances from our terms and conditions. Any attempt to defraud us will be responded to with legal action to recover all losses and legal fees. If you have an issue regarding your order please contact our customer service. All credit card charges will be charged in Euros, unless otherwise specifically stated. SITE cannot confirm the price of an item until after an order is completed by USER.

Schedule of Fees and Charges

The price charged to USER's credit card beyond the price of the individual tickets shall include the following fees and charges:

  • Booking Fee: Cost per ticket associated with SITE operation, customer service centre operation, and other costs associated with the fulfilment of USER's ticket request.
  • Delivery Fee: Costs associated with the Delivery Method chosen by USER and the SITE's arrangement of USER's ticket delivery by the TICKET SELLER.
  • Total: Entire amount charged to USER, including each ticket's price as set by the TICKET SELLERS, Booking Fee, and Delivery Fee.

Taxes

Prices stated on the SITE are inclusive of Spanish IVA (Vat) that is applicable to every USER's order. Should the rate of IVA increase between the acceptance of a booking and the event the USER shall be liable to pay such increase before tickets are issued.

Fraudulent Use

In order to protect USER from fraud, USER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.

Event Listings

SITE does not guarantee the accuracy of event information on SITE including but not limited to event name, event location or venue, event start time, or event date. Event dates and times printed on the face of the tickets are always subject to change. In fact, it happens frequently, so it's important that USER checks with the venue or local media regularly for the correct time and date. If you're arranging airfare it is advisable to give yourself a day on each side so you have the flexibility should the date change. SITE has absolutely no control over this whatsoever so we cannot offer refunds if there are changes to the dates and times. All times listed on the SITE are local to the area of the event.

Ticket Holder Behaviour Policy

The USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behaviour. Should USER be ejected from the event for failure to abide by the venue's rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. Further, should the ejection result in the loss of the TICKET SELLER's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

Shipping

All orders are shipped to USER using the delivery method chosen for the order. Most orders are shipped the 1 week before the event date. Please contact SITE should you have not received your tickets 5 working days before your event. Tickets are typically printed and released by the teams very close to the time of the match. Sometimes International delivery may not be possible and your tickets will have to be delivered locally to the event city (USERS hotel in the event city). Please notify the hotel reception /concierge desk so they are expecting to accept the delivery on your behalf. Deliveries are usually made via Royal Mail or FedEx International and all deliveries will require a signature. We send you an email to let you know when your tickets are shipped and you can expect them to arrive within usually 1 day if sent by Royal Mail, and 3-5 days with FedEx International Delivery. Please contact SITE for tracking information for your tickets. Normally, tickets are sent to your credit card billing address. As previously mentioned, the billing address will be verified with your credit card company so you must use the exact address that your statements are sent to. If you require the order to be sent to an alternate address we will require a signed copy of the invoice with a copy of your photo Id (Passport or Driving licence) along with a copy of the credit card that was used for authorization. This is done to protect us both against fraud.

Delayed Shipment

Event tickets are generally delivered according to the delivery method selected at the time of ticket checkout. Most orders are shipped the next business day in which they are received. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date. In these situations tickets may be marked with an estimated ship date. USER will be provided with account access information that will allow them to view the status of their order and tracking information. In the case where tracking information is not available USER may contact a representative of the SITE for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. USER should check the order notes for the estimated delivery date.

Permitted Use

USER agrees that USER is only authorised to visit, view and to retain a copy of pages of this SITE for USER's own personal use, and that USER shall not duplicate, download, publish, modify or otherwise distribute the material on this SITE for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for USER's personal use, unless otherwise specifically authorised by SITE to do so. USER may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may USER use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from SITE. USER may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this SITE is the property of SITE and/or its suppliers and is protected by U.S. and international copyright laws.

Violation of the Terms

SITE, in its sole discretion, and without prior notice, may terminate USER's access to the SITE, cancel USER's ticket order or exercise any other remedy available to it. USER agrees that monetary damages may not provide a sufficient remedy to SITE for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violations. SITE may release USER's information by operation of law, if the information is necessary to address an unlawful or harmful activity against SITE. SITE is not required to provide any refund to USER if USER is terminated as a user of this SITE.

Intellectual Property Information

For purposes of these TERMS, CONTENT is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes, but is in no way limited to, message boards, chat, and other original content. By accepting these TERMS, USER acknowledges and agrees that all CONTENT presented to USER on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of SITE and/or its Affiliates. USER is only permitted to use the CONTENT as expressly authorised by SITE or the specific CONTENT provider. Except for a single copy made for personal use only, USER may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from SITE or the specific CONTENT provider, and USER is solely responsible for obtaining permission before reusing any copyrighted material that is available on SITE. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither SITE nor SITE's affiliates warrant or represent that USER's use of materials displayed on, or obtained through, SITE will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in these TERMS grants USER any right to use any trademark, service mark, logo, and/or the name of SITE or its affiliates. SITE reserves the right to terminate the privileges of any USER who uses this SITE to unlawfully transmit or receive copyrighted material without a license or express consent, valid defence or fair use exemption to do so. After proper notification by the copyright holder or its agent to SITE, and confirmation through court order or admission by the USER that they have used this SITE as an instrument of unlawful infringement, SITE will terminate the infringing USER's rights to use and/or access to this SITE. SITE may, also in SITE's sole discretion, decide to terminate a USER's rights to use or access to the SITE prior to that time if SITE believes that the alleged infringement has occurred.

Disclaimers

SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. SITE MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE SITE SERVICE. SITE IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.

Limitation on Liability

USER acknowledges that SITE is a venue allowing people to buy and sell tickets to sporting events. SITE is not involved in the actual transaction between buyers and sellers. While SITE may help facilitate the resolution of disputes, SITE has no control over the content of the tickets listed on SITE, the truth or accuracy of such listings, the ability of the TICKET SELLER to sell tickets, or that USER and TICKET SELLER will actually complete a transaction. Regardless of this provision, if SITE is found to be liable, SITE'S liability to USER or any third party is limited to the greater of (a) any amounts due under SITE's limited guarantee when applicable, (b) the amount of fees in dispute not to exceed the total fees of the transaction, or (c) €200. Except in jurisdictions where such provisions are restricted, in no event will SITE be liable to USER for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if SITE has been advised of the possibility of such damages. USER further agrees that the maximum available remedy on any successful claim is the greater of the choices listed in the paragraph above. Some jurisdictions do not allow the disclaimer of warranties or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to USER.

Indemnity

USER agrees to indemnify and hold SITE, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of USER's use of the SITE, including also USER's use of the SITE to provide a link to another site or to upload content or other information to the SITE.

Force Majeure

SITE shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labour controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under SITE'S control (hereinafter all of the foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding the foregoing, SITE shall be permitted to terminate this Agreement with or without notice to the USER in the event that USER is prevented from performing hereunder due to FORCE MAJEURE.

Registration

Certain areas of the SITE are provided solely to registered users of the SITE. Any USER registering for such access agrees to provide true and accurate information during the registration process. SITE reserves the right to terminate the access of USER should SITE know, or have reasonable grounds to suspect that USER has entered false or misleading information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. SITE reserves the right to require valid credit card information as proof of legal age. SITE maintains a strict online Privacy Policy and will not sell or provide USER's credit card information to third parties.

USER Account

USER will select a username and password as part of the registration process. All USER account pages are protected with Secure Socket Layer (SSL) encryption. USER is fully responsible for maintaining the confidentiality of their username and password. USER agrees to immediately notify SITE at sales@ATSTickets.com should USER know, or have reasonable grounds to suspect, that the username or password have been compromised. SITE shall not be responsible for USER's failure to abide by this paragraph. SITE may, in its sole discretion, terminate the USER's account for any reason. Under no circumstances shall SITE be liable to USER or a third party for termination of a USER's account.

Terms & Conditions last updated on 11th October 2013